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The millennial claims writer: Training a new generation

It is estimated that in the next several years, 25 percent of the “old-guard” claims professionals will retire and eventually be replaced by millennials – those who were born between 1980 and 1999.  There is some angst among claims executives about the takeover of a new generation. One of the biggest worries is how a generation raised on cell phones, text messaging and emoticons will ever be able to become effective writers, despite the existence of numerous template letters and forms.

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Gary Blake / Property Casualty 360 / March 27, 2017

 
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